Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by Vorxenorgrkhonau. Please read this policy carefully before making a purchase.

By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Refund Eligibility

2.1 Individual Tutoring Sessions

Refunds for individual tutoring sessions may be available under the following circumstances:

• Cancellation 24+ hours in advance: Full refund or credit toward future sessions
• Cancellation less than 24 hours: No refund, but rescheduling may be available
• Instructor cancellation: Full refund or rescheduling at no additional cost
• Technical issues on our end: Full refund or make-up session

2.2 Course Packages

For pre-paid course packages:

• Before course start: Full refund minus any processing fees
• Within 7 days of course start: Pro-rated refund based on unused sessions
• After 7 days: No refund, but unused sessions may be transferable

3. Non-Refundable Items

The following items are generally non-refundable:

• Completed tutoring sessions
• Downloaded or accessed digital materials
• Processing fees and transaction charges
• Gift certificates or promotional credits (unless otherwise stated)
• Services used or consumed

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please contact us:

• Email: info@vorxenorgrkhonau.world
• Telefon: +49 30 1234567
• Include your order number, reason for refund, and relevant details

4.2 Refund Processing Time

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• You will receive confirmation via email when the refund is processed

5. Special Circumstances

5.1 Medical or Emergency Situations

We understand that unexpected circumstances may arise. In cases of documented medical emergencies or other extenuating circumstances, we may consider refund requests on a case-by-case basis, even if they fall outside our standard refund policy.

5.2 Service Quality Issues

If you experience significant issues with service quality that we are unable to resolve, please contact us immediately. We will work with you to find a satisfactory solution, which may include a partial or full refund.

6. Chargebacks

If you initiate a chargeback with your payment provider, we reserve the right to dispute the chargeback and provide evidence of service delivery. We encourage you to contact us directly to resolve any issues before initiating a chargeback.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

For purchases made before policy changes, the refund policy in effect at the time of purchase will apply.

8. Contact Information

If you have questions about this Refund Policy or need to request a refund, please contact us:

Vorxenorgrkhonau
Unter den Linden 1
10117 Berlin
Deutschland
Telefon: +49 30 1234567
E-Mail: info@vorxenorgrkhonau.world