Privacy Policy

1. Introduction

Vorxenorgrkhonau ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website vorxenorgrkhonau.world and use our online tutoring services.

This policy complies with the General Data Protection Regulation (GDPR), the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, and other applicable privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Account credentials and profile information
• Payment and billing information
• Communication preferences and correspondence
• Learning goals, preferences, and progress data
• Session recordings and educational materials

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our tutoring services
• To process payments and manage your account
• To communicate with you about your courses, inquiries, and updates
• To personalize your learning experience and match you with appropriate instructors
• To improve our services, website functionality, and user experience
• To send administrative information, such as changes to our terms or policies
• To comply with legal obligations and protect our legal rights
• To prevent fraud and ensure security

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations to provide tutoring services
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: To improve our services, ensure security, and prevent fraud

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With instructors and tutors assigned to your courses
• With service providers who assist us in operating our website and delivering services (payment processors, hosting providers, analytics services)
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer, merger, or acquisition

All third parties are contractually obligated to protect your information and use it only for specified purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Account information: Retained while your account is active and for 3 years after account closure
• Payment records: Retained for 7 years as required by tax and accounting laws
• Session recordings: Retained for 1 year for educational review purposes
• Marketing communications: Until you opt out or withdraw consent

7. Your Rights (GDPR)

Under GDPR and applicable privacy laws, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided in Section 10.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Staff training on data protection
• Incident response procedures

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws, including standard contractual clauses approved by relevant authorities.

10. Contact Information

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Vorxenorgrkhonau
Unter den Linden 1
10117 Berlin
Deutschland
Telefon: +49 30 1234567
E-Mail: info@vorxenorgrkhonau.world

You also have the right to lodge a complaint with a supervisory authority if you believe we have violated your privacy rights.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.